Our Contact Center
At Avis, good service means being approachable. If you contact us, we are glad to help anytime.
You can also find comprehensive information under "Help".
Avis contact center operates:
- Monday to Friday: 08:00 - 22:00
- Saturday: 09:00 - 20:00
You may contact us:
- By phone call. Tel.:801 500 5555 & 210 6879800
- By mail: firstname.lastname@example.org
We're here to assistAvis tries harder to make sure you are hassle and stress-free when you rent a car, but things don't always go to plan. This is where our dedicated customer service team is available to help you with any issue you may have experienced during your rental.
All you need to do is contact our customer service team using the details below and quote your rental agreement or reservation number. This is so we can recall your rental details in our system.
If we are unable to give you an answer immediately due to the nature of the issue, we will run a thorough investigation and provide the relevant feedback, with a resolution.
At Avis we take our customer service seriously and that is why we are a participating member of the European Car Rental Conciliation Service (ECRCS). The ECRCS independently reviews disputes with no additional costs to customers. We hope that we will resolve your query to your satisfaction. However if you are still unhappy with our response you can ask us to refer your dispute to the ECRCS. Alternatively, you can refer your dispute directly to the ECRCS within 30 days (email address), quoting your case number. Please see: http://www.ecrcs.eu/