Welcome to Avis

TERMS & CONDITIONS

Terms & Conditions

General information
 
Airport surcharge: 9% for all airports except the Athens International Airport where the surcharge is 13%, based on the basic price. This surcharge is always included in the online rates.
VAT matrix for all Avis stations in Greece
Regions with 17%
VAT
Chios, Kos, Lesbos, Samos, Skopelos
 
Regions with 24%
VAT 
Alexandroupoli, Athens, Chalkidiki, Corfu, Crete, Igoumenitsa, Ioannina,
Kavala, Katakolo, Kos, Kefalonia, Larissa, Lefkada, Thassos, Parga, Patras, 
Preveza, Thessaloniki, Volos, Karpathos, Santorini, Skiathos, Rhodes, Naxos, Mykonos, Milos, Paros, Kalamata, Skyros, Chalkida, Eretria, Salamina, Zakynthos
 
Added Important Information
 
The drivers license, a valid credit card and passport or identity card will be required on the pick up date. 
All of them must be in the renter's name and spelled the same on all documents.
The driving license of the driver must be issued at least 12months prior to rental. The driver must hold a driving license issued from the European Union, or an International Driving License (your valid driver's licence must accompany the International Driving licence at all times).
 
Additional Driver Information
 
Additional driver will be charged at € 4 plus vat per day. Maximum charge 10 days.
 
Age Requirements
 
Renter and driver must be 21 years old for groups A, B, C, D, E, F, G, I, K, N and 25 years old for groups H, J, M, O, P, L. Apart from that, drivers that are not already 25 years old, regardless of the type of the car, will be charged € 10,00 plus vat daily. Maximum charge 10 days.
Avis Prestige Fleet
21 years old for car groups B, F, H & I. Drivers that are not already 25 years old will be charged €10 with maximum charge of €100 per rental agreement, excluding VAT. 
25 years old for car group Ν. 
30 years old for car groups A, C, D, E, G, J, K, L, M, O & P.
 
(Prices do not include vat)
 
Drivers License and ID Requirements
 
Must be issued at least 12 months prior to rental. An international driving licence is required for all rentals unless renter is a citizen of a European community country. American, Canadian, New Zealand and Australian citizens must have an international driver's licence. Your valid driver's licence must accompany the International Driving licence at all times.
Avis Prestige Fleet
 
The driving license must be issued:
 
1 year before car pick up date for car groups B, F, H, I & N.
5 years for car groups A, C, D, E, G, J, K, L, M, O & P.
 
The driver must hold a driving license issued from the European Union, or an International driving license.
 
Payment Options
 
A credit card (Visa, Euro/Master Card, Amex, Diners or Avis) is required for all rentals. For car groups O, P and H credit cards must be submitted (one of them must be Gold Card), even if renter finally pays in cash. However you do not need your credit card in order to make a booking online! We only request to know what type of credit card you are going to use at the actual time of rental.
Renter must use a major credit card at the time of rental in his or her own name. The following cards are accepted forms of payment:
- Visa
- MasterCard
- American Express
- Discover
- Diners
 
CREDIT or DEBIT CARD HOLD: The estimated amount of the rental plus up to 100EUR will be authorized against your credit card at the time of rental. This amount will no longer be available for your immediate use and may take up to 14 days, depending on your bank, to become available. We will not be responsible for any returned check(s) or insufficient fund charges or bank fees related to this process.
 
Avis Prestige Fleet
For any rental you will be requested to have as a guarantee:
 
1 credit card for car groups B, F, H, I & N.
2 credit cards for car groups A, C, D, E, G, J, K, L, M, O & P.
 
At the end of the rental you will be requested to pay by credit card. Cash is not allowed.
 
Collecting and Returning Your Vehicle
 
Change of Return Location
The return of the car to a location different to the one agreed at the time of car pick up, will incur a charge of € 25,00 plus vat.
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After Hours Information
 
If the renter wants to pick-up a car during out of office hours, he must request this at the time of reservation. The charge for out of hour’s service is €23 excluding VAT. Especially for the Athens Airport, the renter is charged with out of hour’s service, if he picks up the car between 23h00 and 06h00.
Avis Prestige Fleet
 
If the renter wants to pick-up a car during out of office hours, he must request this at the time of reservation. The charge for out of hour’s service is €30 excluding VAT. Especially for the Athens Airport, the renter is charged with out of hour’s service, if he picks up the car between 23h00 and 06h00.
 
Taking Your Vehicle Outside the Country
 
Only available under the following conditions:
1) Reservation must be made at the Reservation Department of Avis Greece (tel: +30 210 6879600, e-mail: reservations@avis.gr).
2) Reservation must be on request and only for groups A, B, C, D, E, F, G, I, K, L, M.
3) With written permission of Avis Greece upon car pick up (not by reservation only).
4) Payment with Avis central billing and/or major credit card.
5) Renter must be holder of either American Express or Diners Club.
6) Renter must obtain Green Card and pay for an additional Theft Protection Insurance.
7) Renter must return the car to Greece.
8) Only applicable on Standard rates: rate code "SD" 1 to7 days. "WF" 7 days and more.
Note: Avis needs two working days minimum to obtain green card plus theft protection Insurance. The cost for that is: 
for group A: 80.00 euro
for group B: 100.00 euro
for group C: 110.00 euro
for group D: 120.00 euro
for group E: 150.00 euro
for group F: 110.00 euro
for group G: 125.00 euro
for group I: 140.00 euro
for group K: 130.00 euro
for group L: 160.00 euro
for group M: 210.00 euro
Above costs do not include vat.
 
Cross border rentals is forbidden for car groups H, J, O, N and P.
 
The validity of Green Card and Theft Protection is for 1 month only. If the rental is more than 1 month then we need to issue additional Green Card(s) at extra cost. The cost is for the renter to pay.
 
Note: The client must be aware that in case the Avis car has a break down during its stay abroad, Avis is not responsible by any means for the replacement of the car with another.
 
Authorization is also required for moving the car by ship in Greece.
 
Avis Prestige Fleet
 
Cross border rentals is forbidden for all car groups.
 
Delivery and Collection
 
Deliveries or collections of the rented cars are available upon request at a cost of €0,75 per klm, excluding VAT. Minimum charge for delivery or collection service is €18, excluding VAT.
a) Car delivery or collection not at the Avis office but within city limits costs € 18,00 plus vat, each way.
b) Car delivery or collection outside city limits costs € 0,75/klm plus vat. Minimum charge € 18,00 plus vat, each way.
c) If the renter wants to return the car to a station other than the pick up station, he will be charged as following: € 0,75/klm plus vat. Minimum charge € 18,00 plus vat. Please see One Way Fees section.
d) Car deliveries or collections not within Avis office hours are charged at € 23, plus vat. Especially for the Athens International Airport the charge will apply between 23:00 - 06:00. The charge will also apply at any other time that the Avis offices are closed (i.e. midday for some Avis offices). Always check online the Avis office working hours.
 
IN ORDER TO BE INFORMED ABOUT DELIVERY AND COLLECTION RATES BY AREA PLEASE CONTACT US BY EMAIL TO THE ADDRESS contact@avis.gr OR BY PHONE TO THIS NUMBER 210 6879800.
 
Avis Prestige Fleet
a) Deliveries or collections of the rented cars are available upon request at a cost of €1 per klm, excluding VAT. Minimum charge for delivery or collection service is €23, excluding VAT.
b) Car deliveries or collections not within Avis office hours are charged at €30, plus vat. Especially for the Athens International Airport the charge will apply between 23:00 - 06:00. The charge will also apply at any other time that the Avis offices are closed (i.e. midday for some Avis offices). Always check online the Avis office working hours.
 
One Way Rentals
 
IN ORDER TO BE INFORMED ABOUT ONE WAY FEES BY AREA PLEASE CONTACT US BY EMAIL TO THE ADDRESS contact@avis.gr OR BY PHONE TO THIS NUMBER 210 6879800.
Τhe renter is charged according to the distance between the pick up and drop off location. The charge is € 0,75/klm plus vat. Minimum charge € 18,00 plus vat.
 
Avis Prestige Fleet
 
It is allowed only between the stations in Attica and the charge is €20, plus vat.
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Waiver and Protection Options
 
1) Third Party Cover
Also known as: Motor Liability Insurance, Legal Liability Insurance
What's covered?
Covers third parties in case of death or body injuries, including passengers (except the driver of the Avis vehicle), when using the Avis vehicle up to €1.000,000 and material damages to third parties up to 1.000,000.
 
What's not covered?
Theft or attempted theft of the vehicle.
Theft of personal belongings from the vehicle.
Death or injury to the driver.
Damage to the rental vehicle.
 
What's the cost?
Included
 
2) Collision Damage Cover
Also known as: LDW in Australia-NZ-USA, Vehicle Damage Waiver, CDW
 
What's covered?
If the rental car is damaged by a car accident or fire, you will be covered for the cost of the repairs of the Avis vehicle. You will, however have to pay up to a maximum of €750 for car groups A, B, C & N , €900 for car groups D, E, F, G, I & K and €1.250 for car groups J, L, M, O, P & H towards the repair costs, storage charges and loss of use, regardless of whether you were at fault or not. However, if we can recover these costs from a responsible third party, we will reimburse you.
 
What's not covered?
Damage caused by incorrect fuel.
Damage caused as a result of a breach of the rental agreement’s terms and conditions.
Damage caused as a result of fire, acts of God and terrorist attacks.
Damage caused to the underneath and the top of the car, the antenna, the mirrors and the tires or while Avis car was on board ship.
 
What's the cost?
If not included in the rate
€12,5 per day for small cars A, B, C & N
€16 per day for medium D, E, F, G, I & K
€22,5 per day for all other car groups H, J, L, M, O, P,
 
(Prices do not include VAT)
 
Avis Prestige Fleet
 
What's covered?
If the rental car is damaged by a car accident or fire, you will be covered for the cost of the repairs of the Avis vehicle. You will, however have to pay up to a maximum of €1.000 for car groups B, F, H, I & N, €3.000 for car groups D, G, J, K, L & P and €4.000 for car groups A, C, E, M & O towards the repair costs, storage charges and loss of use, regardless of whether you were at fault or not. However, if we can recover these costs from a responsible third party, we will reimburse you.
 
What's not covered?
Damage caused intentionally or by negligence.
Damage caused by incorrect fuel.
Damage caused as a result of a breach of the rental agreement’s terms and conditions.
Damage caused as a result of fire, acts of God and terrorist attacks.
Damage caused to the underneath and the top of the car, the antenna, the mirrors and the tires or while Avis car was on board ship.
 
What's the cost?
Included
 
(Prices do not include VAT)
 
3) Super Cover
Also known as: Excess Reduction
 
What’s covered?
Completely eliminates the excess amounts of Collision Damage Cover (CDW) and Vehicle Theft Cover (TP) for all car groups. Mandatory condition is that the renter completes and signs the Avis Accident Report before the end of the rental. If another vehicle is involved in the accident with the Avis car, it is mandatory that the renter calls the road assistance company, indicated by Avis, for the recording of the accident and the photographing of the vehicles.
 
What’s not covered?
Damage caused intentionally or by negligence.
Damage caused by incorrect fuel.
Damage caused as a result of a breach of the rental agreement’s terms and conditions.
Damage caused as a result of acts of God and terrorist attacks.
Damage caused while Avis car was on board ship.
 
What’s the cost?
€8 per day for small cars A, B C & N
€10 per day for medium D, E, F, G, I & K
€13 per day for all other cars H, J, L, M, N, O & P
(Prices do not include VAT)
 
The maximum charge of Super Cover is 14 days, per rental agreement (as long as the rental agreement is not more than 31+ days).
 
Avis Prestige Fleet
 
What’s covered?
Completely eliminates the excess amounts of Collision Damage Cover (CDW) and Vehicle Theft Cover (TP) for all car groups. Mandatory condition is that the renter completes and signs the Avis Accident Report before the end of the rental. If another vehicle is involved in the accident with the Avis car, it is mandatory that the renter calls the road assistance company, indicated by Avis, for the recording of the accident and the photographing of the vehicles.
 
What’s not covered?
Damage caused intentionally or by negligence.
Damage caused by incorrect fuel.
Damage caused as a result of a breach of the rental agreement’s terms and conditions.
Damage caused as a result of fire, acts of God and terrorist attacks.
Damage caused while Avis car was on board ship.
 
What’s the cost?
€13 per day for car groups B, F, H & I
€16 per day for car group N
For Car group D, G, J, K, L, P, A, C, E, M & O Zero excess product does not apply.
(Prices do not include VAT)
 
The maximum charge of Super Cover is 14 days, per rental agreement (as long as the rental agreement is not more than 31+ days).

4) Vehicle Theft Cover
Also known as: Theft Protection
 
What's covered?
It covers the cost of replacing the rental car (or parts of it) if it gets stolen. You may have to pay an excess, which varies by country, so you are asked to check the Terms & Conditions of the selected country at the time of booking. In Greece you will have to pay an excess up to €750 for small cars (car groups A, B & C), €900 for medium (car groups D & F), large-intermediate (car group E), special-small 4x4 cars (car group G), special-small cabrio cars (car group I) and medium people-carriers cars (car group K) and €1.250 for all other car groups (J, L, M, N, O & P).
 
What's not covered?
Negligence regarding loading of a vehicle (e.g. car unsupervised) or keys safe keeping (e.g. left in ignition).
 
What's the cost?
If not included in the rate
€4,5 per day for small cars A, B, C & N
€7 per day for medium D, E, F, G, I & K
€12 per day for all other car groups H, J, L, M, O & P
 
(Prices do not include VAT)
 
Note: In case of an accident or theft, the renter will still have to pay the excess amounts of CDW, Super CDW and TP, even if he was not at fault. If and when Avis recovers the cost of the damage/theft from the insurance company, then Avis will compensate the customer.
 
Avis Prestige Fleet
 
What's covered?
This covers the cost of replacing the rental car (or parts of it) if it gets stolen. You may have to pay an excess, which varies by country, so you are asked to check at the time of booking. In Greece you will have to pay an excess up to €1.000 for car groups B, F, H, I & N, €3.000 for car groups D, G, J, K, L & P and €4.000 for car groups A, C, E, M & O.
 
What's not covered?
Negligence regarding loading of a vehicle (e.g. car unsupervised) or keys safe keeping (e.g. left in ignition).
 
What's the cost?
Included
 
(Prices do not include VAT)
 
Note: Note: In case of an accident or theft, the renter will still have to pay the excess amounts of CDW, Super CDW and TP, even if he was not at fault. If and when Avis recovers the cost of the damage/theft from the insurance company, then Avis will compensate the customer.
 
5) Personal Accident Insurance
Also known as: PAI 
What’s covered?
Covers the renter of the vehicle of up to €50.000 in case of death, total or partial disability, plus up to €2.000 for medical expenses incurred, due to the accident.
 
What’s not covered?
Accidents that did not happen while driving the Avis car.
Accidents that happened before or after the rental.
 
What’s the cost?
€2 per day for all car groups
 
(Price does not include VAT)
 
The maximum charge of Personal Accident Insurance is 14 days, per rental agreement (as long as the rental agreement is not more than 31+ days).
 
Avis Prestige Fleet
 
What's covered?
Covers the renter of the vehicle of up to €50.000 in case of death, total or partial disability, plus up to €2.000 for medical expenses incurred, due to the accident.
 
What's not covered?
Accidents that did not happen while driving the Avis car.
Accidents that happened before or after the rental.
 
What's the cost?
€4 per day for all car groups
 
(Price does not include VAT)
 
The maximum charge of Personal Accident Insurance is 14 days, per rental agreement (as long as the rental agreement is not more than 30 days).
 
6) Super Personal Accident Insurance
Also known as: Super PAI
 
What’s covered?
Additional to Personal Accident Insurance and increases the renter's coverage up to €80.000 for death, €100.000 for total or partial disability and €5.000 for clinical expenses.
 
What’s not covered? 
Accidents that did not happen while driving the Avis car.
Accidents that happened before or after the rental.
 
What’s the cost?
€3,5 per day for all car groups
(Price does not include VAT)
 
The maximum charge of Super Personal Accident Insurance is 14 days, per rental agreement (as long as the rental agreement is not more than 31+ days).
 
Avis Prestige Fleet
 
What’s covered?
Additional to Personal Accident Insurance and increases the renter's coverage up to €80.000 for death, €100.000 for total or partial disability and €5.000 for clinical expenses.
 
What’s not covered? 
Accidents that did not happen while driving the Avis car.
Accidents that happened before or after the rental.
 
What’s the cost?
€2 per day for all car groups
 
(Price does not include VAT)
 
The maximum charge of Super Personal Accident Insurance is 14 days, per rental agreement (as long as the rental agreement is not more than 30 days).
 
7) Windscreen Protection
What’s covered?
Covers the glass damage of the vehicle.
 
What’s not covered?
Damage caused intentionally or by negligence.
Damage caused as a result of a breach of the rental agreement’s terms and conditions.
Damage caused as a result of fire, acts of God and terrorist attacks.
 
What’s the cost?
€2 per day for all car groups.
(Prices do not include VAT)
 
The maximum charge of Windscreen Protection is 14 days, per rental agreement (as long as the rental agreement is not more than 31 days).
 
Avis Prestige Fleet
 
What’s the cost?
€2 per day for all car groups.
(Prices do not include VAT)
 
The maximum charge of Windscreen Protection is 14 days, per rental agreement (as long as the rental agreement is not more than 31 days).
 
8) Roadside Safety Net
 
What’s covered?
-Lockout Service: Avis will assist the driver gain entry when keys are locked inside the vehicle or when he has lost the keys.
-Flat Battery: If the vehicle experiences battery failure, Avis will provide a jump start.
-Tyre assistance: Replacement of a flat or damaged tyre with the spare, or get the car towed to the nearest service facility 
-Fuel Delivery - If the vehicle runs out of fuel, Avis will deliver fuel to driver’s location.
 
What’s not covered?
-Cost for replacement of the keys in case of loss.
-Battery damage caused intentionally or by negligence.
-Tyre damage caused intentionally, by negligence or by driving in non-permitted areas as of rental agreement’s terms and conditions.
-Cost of replacement tyres*
-Fuel costs and refueling service fee, in case of fuel delivery.
 
*Customers taking zero excess are covered for costs)
 
What’s the cost?
€2,5 per day for all car groups.
(Prices do not include VAT)
 
Avis Prestige Fleet
 
What’s the cost?
€3 per day for all car groups.
(Prices do not include VAT)
 
...........................................................................................................
 
What is an “excess”? In the event of an accident to – or theft of – the vehicle, a sum of money (called an excess) has to be paid. The renter will still have to pay the excess amount, even if he was not at fault. If and when Avis recovers the cost of the damage from the insurance company, then Avis will compensate the customer. Extra insurances, which are not automatically included in the price of your car hire, will either remove or reduce this amount. These can be bought when you collect your Avis car.
 
What does “additional driver” mean? The rental car is insured for one person – the named driver. If others are to drive your Avis car, then those people need to be present and show their driving license when the car is picked up. There will be an additional charge for each driver.
 
IN CASE OF AN INCIDENT, ACCORDING TO THE ARTICLE K70 OF THE GREEK LΑW,
CUSTOMER IS OBLIGED TO COMPLETE AN INCIDENT REPORT FORM, REGARDLESS HIS RESPONSIBILITY OR NOT.
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Special Equipment
 
Baby seats are available upon request, charged at € 4 plus vat per day. Maximum charge 10 days. 
 
GPS is available at specific stations, upon request at the time of reservation. The charge for this service is:
1 day: 8 euro, plus tax
2 days: 16 euro, plus tax
3 days: 24 euro, plus tax
4 days: 32 euro, plus tax
5 days: 40 euro, plus tax
6 days: 48 euro, plus tax
7 days: 48 euro, plus tax
8 days: 48 euro, plus tax
9 days: 48 euro, plus tax
10 days: 48 euro, plus tax
11 days: 48 euro, plus tax
12 days: 48 euro, plus tax
12+ days: 48 euro, plus tax
 
Snow chains are available upon request, charged at € 3,00 plus vat per day. Maximum charge 10 days
 
Fuel charges
Prepaid Fuel: The client prepays a full tank of fuel at the start of the rental, at the average price of the local market. At the end of the rental customer can return the car with an empty fuel tank.
If, on the return of the car, there is fuel remaining in the tank, Avis does not return the amount corresponding to that fuel. But if the customer returns the car with a full tank, then Avis returns the amount of the prepaid fuel to the customer.
Not Prepaid Fuel: The customer may choose not to prepay for the fuel tank, but he must return the car with the same amount of fuel in the tank. If the customer returns the car with less fuel than it had when the car was picked up, there will be an extra charge of € 12, plus VAT per rental contract, plus the cost of the fuel consumed.
 
Fines
 
Incident Report
In case of an incident or a traffic violation fine, there is a non-refundable fee of €30 plus vat to cover administration expenses, irrespectively of driver's liability.
Traffic Violations
The renter assumes full responsibility for traffic violations and pays the respective fines
 
In the Athens centre only vehicles with plate number that ends to an odd number can drive in the odd days of the month (ex. 1st, 3rd, 5th...31st). Vehicles with plate number that ends to an even number can drive in the even days of the month (ex. 2nd, 4th, 6th,...30th). 
There is an exception for foreign visitors or Greek visitors that live permanently abroad. They can drive in the centre of Athens every day for the first forty (40) days of their stay. However they need to show among other papers, their rental agreement that proves that the rental length is not more than 40 days.
 
The renter assumes full responsibility for traffic violations and pays the respective fines on his own. If he does not, then the renter is charged over and above the flat amount of € 30,00 plus vat, called as "Incident Report Fee".
 
Vehicle Fee (VRF)
The fee is € 1,00 plus vat for every rental day with a maximum charge of € 14,00 plus vat.