Avis customer advice regarding the Coronavirus
The safety of our customers and staff is of paramount importance to us, and we are closely monitoring the news, information, advice and guidance from the World Health Organisation regarding the spread of the Coronavirus.
Please find some information below on any car rental bookings impacted by the Coronavirus, and some details on any travel restrictions.
If you have any further questions regarding a past or future booking, please contact us directly.
What to do if you have already made a booking?
We are taking a number of measures to support our customers as much as possible during this time. If you have already made a car hire booking, but it is impacted by the restrictions due to the Coronavirus, this booking can be cancelled as outlined below:
- Cancellation fees for any "Pay on Collection" customers impacted by Coronavirus-related travel bans, will be waivered
- Cancellation fees for any "Pay Online" (pre-pay) rental customers impacted by Coronavirus-related travel bans, will be waivered
For any customers who have booked their rental vehicle through a third-party broker, please contact that broker directly for further guidance should your travel be disrupted.
What about bookings not directly impacted by Coronavirus restrictions?
For increased flexibility on all bookings, you can change or cancel, without fees, any reservations in Europe for rentals due to start before 1st September.
For bookings which start after this time, there will not be any penalties for changes made up to 72 hours before the start of your rental.
To make any changes, please contact our reservations team or call +30 210 6879800.
Is Avis taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we encourage regular use of hand sanitiser (available at all Avis stations) and we ensure excellent cleanliness in both our stations and our cars.