More Flexibility for your travels
Free Cancellation Policy
Update on our Flexible Cancellation Policy:
By choosing Avis, you enjoy flexibility and safety for your travels.
A lot of things can happen between your booking and the start of your trip. Whether it is a Covid-19 development or another unpredictable incident, with our flexible cancellation policy you can plan your next trip stress-free.
You can find more information on our cancellation policy below, as well as an update on the Covid-19 measures we have taken.
If you have any further questions regarding a past or future booking, please contact us directly at +30 210 6879800.
Can I cancel my existing booking for free?
Of course you can, our flexible cancellation policy breaks down like this:
- Free cancellation/full refunds on Pay Online (prepay) bookings up to 48 hours before the day your rental was due to begin
- You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
- If you have to cancel less than 48 hours before the day of your rental, you'll receive a full refund minus the lower of i) 1 day of your booking or ii) fixed fee depending on the country you booked in (£60, €65, CHF76)
- No refund is provided in the case of no-shows and a fee may apply.
For any booking changes, please visit Manage your Booking.
For any customers who have booked their rental vehicle through a third-party broker, please contact that broker directly for further guidance should your travel be disrupted.
Is Avis taking any measures to help reduce the spread of Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we encourage regular use of hand sanitiser (available at all Avis stations) and we ensure excellent cleanliness in both our stations and our cars. Please read all the measures we have taken.
Moreover, Avis is the 1st car rental company to receive the 'CoVid-Shield' certification, level "Excellent", by TÜV AUSTRIA, at chosen stations.