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<table border="0" cellspacing="0" cellpadding="0"><tr><td style="font-size:15px;"><img src="../arrow_pointer_down.gif" border=0 width=9 height=9 alt="Vision"> <a href="#001" class="bodyLink">Vision</a><br><img src="../arrow_pointer_down.gif" border=0 width=9 height=9 alt="Values"> <a href="#002" class="bodyLink">Values</a><br></td></tr></table>
<div class="heading-2-flush"><a name="001"></a><b>Vision</b><br><img src="../dotted_line_3columns.gif" width="565" height="1" id="heading-break" /></div>
Avis Group is a leading car rental company in Europe, Africa, the Middle East and Asia. Our aim is to be the most valued and successful car rental company in our markets, for our customers, our employees and our shareholders and to this end Avis is a dynamic global organisation perpetually trying harder and committed to delivering the very highest levels of service through continuous investment in our six strategic priorities:
Customer Satisfaction
Brand Leadership
Profitable Growth
Cost Efficiency
Employee Satisfaction
People Development
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<div class="heading-2-flush"><a name="002"></a><b>Values</b><br><img src="../dotted_line_3columns.gif" width="565" height="1" id="heading-break" /></div>
The following statements encapsulate our beliefs and values and our approach to doing business throughout our operating territories.
Business Ethics
We believe it is in the interest of our shareholders, our customers and our employees that we maintain a highly acceptable public image supporting a progressively profitable company. Honesty, integrity and fairness are an integral basis of our total philosophy.
Customers
We believe in providing consistently high standards of integrity, service, quality and value in satisfying customer needs. This operating ethos maintains our industry leadership and retains the loyalty and respect of our customers.
Employees
We aim to stimulate duty, mutual loyalty and a sense of pride in working for Avis through employee involvement at all levels, continuous updating of knowledge and skills and attractive and competitive recognition and reward systems. We believe that employees should be actively encouraged to grow and develop their careers with Avis and we always seek first to appoint candidates from within the Company to fill positions at every level - both nationally and internationally. To this end, we will provide the environment to help employees improve and develop themselves.
Management and leadership
Our management philosophy is one of decentralisation and local autonomy, underpinned by strong support services and leadership provided from Group Headquarters, an approach which stimulates entrepreneurialism whilst promoting consistency of image, service levels and operational efficiency.
Avis "We Try Harder." ethos
We believe that sustainable competitive advantage comes from out innovating the competition continuously. In achieving this we look for continuous improvement, no matter how small, in everything we do and at the same time quantum improvement in the way we do business. We will never hesitate to adapt to new and more profitable ways of working provided that the integrity and honesty we apply to our business is not compromised. We actively encourage a 'try harder' and 'can do' mentality and operate a climate of TRUST at all levels. The only mistake is not to try something.
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